Terms and Conditions of Sale

No quotation, order of acknowledgment, and no provisions of any Terms and Conditions of Sale can be changed or altered in any respect, except as specifically agreed to in writing by an officer of Indessa Lighting.

Payment Terms: Payment terms, for credit approved by Indessa Lighting, are NET 30 Days from the date of invoice. Late payment fee of 2.0% per month, 24% per year, may be added to outstanding balances after 30 days from the date of invoice.

Prices: All price quotations expire 180 days from the date of quotation, unless otherwise specified and are subject to earlier change upon notice.  Prices are in U.S. dollars. Minimum order of $75 is required.

Orders: All purchase orders are subject to acceptance and acknowledgment by Indessa Lighting. Customer’s orders must be accurate and complete, as well as authorized by the Customer’s purchasing agent. All orders must be placed on and confirmed on the Customer’s order form. Indessa Lighting will not be responsible for conforming to any plans or specifications unless they accompany the original order and are accepted as such. All orders taken by the Sales Representative shall be subject to acceptance by Indessa Lighting. Specifications either contained in Indessa Lighting’s catalog, promotional literature or special application drawings are subject to change without notice and without liability to Indessa Lighting. Indessa Lighting reserves the right, at all times, to reject any order, whether because of the unsatisfactory credit rating of the Customer or for any reason whatsoever.

Shipping Dates: Acknowledged shipping dates are Indessa Lighting’s best approximation of the probable shipping date and shall not be deemed to present a fixed or guaranteed date. Indessa Lighting shall not be responsible for any damages, penalties, or labor chargebacks resulting from delayed shipments or from its inability to ship by the acknowledged shipping date.

Freight Terms: Indessa Lighting shall deliver products FOB from their facility in Spokane, Washington. Indessa Lighting will pay for freight charges on all products shipped within the Continental United States, on orders of $3,500.00 or more. All freight on orders to Alaska, Hawaii, or Canada is the responsibility of the customer. Although Indessa Lighting attempts to honor Customer’s carrier requests, we reserve the right to make final selection for all shipments. Indessa Lighting’s responsibility for the product ceases upon acceptance of merchandise by the carrier. All claims for loss or damage during shipment must be made by the consignee against the carrier. Premium freight service, such as air freight or lift gate, must be authorized prior to shipment. Costs for such services will be the responsibility of the customer. Partial shipments requested at the Customer’s sole discretion may incur freight charges, even if the total order is over the $3,500 freight allowance.

Return of Goods: No material may be returned without written authorization from Indessa Lighting. All returned goods are subject to prior approval and must be accompanied by a Returned Goods Authorization (RGA) number. This number can be obtained from the Sales Representative but can only be issued by Indessa Lighting. At the time of authorization, an estimate, and only an estimate, of the amount of credit for the return of the merchandise will be given. Final credit will be determined once the material is received by Indessa Lighting. Customer is responsible for all return merchandise shipping charges. All material must arrive in its original, un-installed condition. Credit will not be issued for product that has been installed or damaged. No material will be accepted for credit after 90 days from the date of shipment. Custom products and modified products will not be accepted for a return.

Cancellation of Orders: All cancellations must be made in writing. Released standard product orders canceled after 1 week of acknowledged shipping date may be subject to a 50% cancellation fee. No custom or modified orders may be cancelled after the release of the order.

Consequential Damage: Indessa Lighting is not liable for damage of any kind resulting from any delay or failure to deliver or perform due to strikes, lockouts, riots, wars, accidents, fires, floods, disasters, transportation issues, inability to obtain essential materials for the manufacture of the merchandise and acts of God.